If you follow the ancillary industries that are growing around the Web,
you may have noticed that many companies and groups offer services they
often call "home page design" or "HTML programming."
These companies have sprung up like dandelions on a May morning,
offering their services to businesses, hoping to tap in on the
burgeoning interest in the Web and the Net.
I applaud these visionary companies. I run my own Web site myself, and
I do the best I can to pursue my dreams while at the same time promote
my work, make new contacts, and meet the needs of my readers.
But I do I have a small problem with some of these Web companies,
particularly in their approach toward developing Web information.
First, their Web sites are often poorly constructed. I'm amazed to see
massive graphics, poorly written text, outdated information, and poorly
designed hypertext at the sites of people purporting to do this
professionally.
Second, these companies often portray Web information development as
equivalent to "HTML coding." This is analogous to holding the view
that creating business and professional communication requires only
typing skills. How many companies devoted to contract typing are out
there these days?
As the web matures, people and companies realize more and more that the
quality of their Web information depends on the careful mental work
that goes on behind the scenes. This work involves shaping information
content using specialized techniques, common sense, and an obsessive
devotion to satisfying user needs.
If a company chooses to hire outside consultants to craft their Web
site, they should demand a "big picture approach" in which processes
such as planning, analysis, design, promotion, and innovation are key
parts of the Web information development methodology.
Certainly, implementation in HTML, CGI, or Java, requires a good deal
of technical expertise and is an important part of Web information
development. But implementation alone is often the least of the
worries companies should have on the Web. The biggest concern should
be on creating high-quality, compelling content and meeting user
needs.
Approaching Web information development as a human communication
activity, in which developers seek to excite the audience and meet
their needs, is paramount.
After all, is it the typing or the fire of imagination that grabs
readers of a good novel?